Alberts Organics
Alberts Organics Overview
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Alberts Organics has 1.8 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
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Media from reviews
Failed to deliver Farmer Focus chicken to Main Street Market, Charlottesville, VA
- Delivery policies to restrictive
- Delivery restrictions too rigid
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Verified ReviewerDriver complaint
Preferred solution: Full refund
Address for Riverside, California location
Preferred solution: I need their address in Riverside California
UNPROFESSIONAL & INEXPERIENCED IDIOTS
Who needs Sugar in Beef Jerky?
Albert's Organics Charlotte, NC
I have been an Albert's Organics customer for several years--they opened their location in Charlotte, NC about 3 years ago and since that time I have consistently received poor service. My deliveries are late more frequently than not, my delivery day has changed 6 times in 2 years and the overall quality of product has been poor.
Customer Service for this company is laughable--I have called numerous times and spoken with the warehouse manager, Dan, and gotten the run around and no flexibility whatsoever in times, days, or an explanation as to why my order comes to me a day or 2 late--this has happened 3 times on a busy holiday week and the amount of sales I have lost is significant as is the shrink I have suffered because of this (I have had to throw away products I was unable to sell do to the late delivery). What amazes me as their ability to delivery to the large chain stores but if there is a delay there it is shrugged off and those of us who run smaller independent businesses are who suffer. Additionally the sales staff is less than knowlegeable when they attempt to upsell me on a new product and offer little to know incentive-guarenteed sales are all well and good but I still need to purchase the product and then wait on a credit if it does not sell.
Finally, several months ago I spoke with Ron the business manager and asked that he assign a different sales rep to me as the young woman I dealt with never returned a phone call and was generally pretty abrupt when I did speak to her (unless she was calling for an order).
The man I spoke to most often in her absence was always professional, courteous, and willing to work with me whatever my needs were and he was gone the next time I called--why is it that a company like this seems to think that a small natural food store owner is a little short upstairs, they get rid of good people and keep/replace with the hard sell? I am currently in the process of switching to another distributor and letting as many people (my customers and other business owners) know the reason why--we should all try and make them listen to us by hitting them in the only place they care about--the pocker book.
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*** happens dont follow so close